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Dentistry is a regulated healthcare profession in Canada, and the National Dental Examining Board of Canada (NDEB) plays an essential role in confirming that every individual entering the profession has met the national standard of competence required for dental licensure.

The NDEB’s credential verification process is designed to confirm that the individual submitting the documentation is the same person named on the credentials, verify that the education credentials are valid and issued by a university that has the authority to award the credential, that the individual has completed all aspects of the program, has been granted the credential, and also confirms that the individual has not been found in violation of the profession’s code of ethics or standards of practice.

What is Source Verification?

One key step in our credential verification process is source verification. Source verification is a standardized process used to confirm the authenticity of academic degrees, transcripts, and statements of good standing. Its purpose is to confirm that applicants are who they say they are and that their credentials are valid.

The Source Verification Process

To verify that documents are authentic and have not been altered or falsified, we require confirmation of academic credentials directly from the issuing institutions. As part of this process, institutions are asked to send copies of official documents or a confirmation letter directly to the NDEB. These documents are kept on file to become part of the applicant’s permanent record and cannot be returned.

Why do we keep the documents?

When transcripts or other academic records are sent directly to the NDEB by a university or regulatory body, they are considered the property of the issuing institution. These documents are for NDEB use only and can’t be shared with candidates or any other party. Keeping these records on file helps protect their authenticity, prevent fraud, and maintain the official chain of custody with the university, ensuring their validity is not compromised.

Many universities and regulators have policies that require verified documents remain with the receiving organization to prevent duplicates or unauthorized copies from circulating. In some jurisdictions, laws may also restrict how records can be shared, even with the student named on the documents.

Only the issuing institution can provide you with an original copy. If you need a personal copy of your transcript, you will need to request it directly from your university.