Manual rescore

What is a manual rescore?

Two NDEB staff members perform a manual rescore by comparing the answers on your answer score sheet with the master score sheet. In most circumstances, this process confirms that no errors were made during the scanning and electronic scoring process. Candidates are notified of the result of their manual rescore by email within four weeks from the time of request.

How do I request a manual rescore of my examination?

Manual rescores are available to candidates who have failed the examination. Although it is unlikely that a result will change after a manual rescore, eligible candidates can request a manual rescore of their examination within three months of the release of results.  Manual rescores are requested through the “Other Services” tab in your NDEB online profile.

Candidates cannot review their examinations or scoresheets.

Compassionate Appeal

If you feel you were prevented from demonstrating your ability during the assessment because of a serious health circumstance or unanticipated circumstance beyond your control during an assessment, you can make a request for a Compassionate Appeal within one week of the examination.

If the circumstances beyond your control occur before the assessment you must withdraw. A withdrawal fee of 25% of the registration fee will be charged for withdrawal after the registration deadline date but before the testing date provided well documented evidence of illness or documentation of circumstances beyond your control is provided at the time of withdrawal.

How do I submit a Compassionate Appeal?

To submit a Compassionate Appeal, fill out the Compassionate Appeal Request Form and email the form with your supporting documentation to with the subject “Compassionate Appeal”.

Relevant documentation is required to demonstrate how your work was affected and must be submitted at the time of request.

Where can I find more Information?

The Compassionate Appeal Info Sheet provides an overview of the process. You can also find information in the NDEB By-laws.

ACS Appeal

If you have failed the Assessment of Clinical Skills (ACS), you may submit a written appeal to the NDEB within three months of the release of results. During an ACS Appeal, a panel of three Appeals Committee members will look at the procedures under appeal and determine if the grading criteria was applied correctly.

Assessment of Clinical Skills Appeal Process

Step 1 – Submitting an Appeal

Participants who have failed the Assessment of Clinical Skills (ACS) can make a submission in writing to the Appeals Committee outlining the grounds for requesting to have a grade(s) changed.

The NDEB will accept ACS appeal submissions as of July 23, 2019.

  • Participants must complete and submit the online ACS Appeal Submission Form within three months of the release of results.
  • Submissions can include photographs to illustrate the reason for a grade change, but the Appeals Panel will only assess the actual work performed during the assessment.
  • The cost of the ACS appeal is determined annually by the Board. The appeal fee must be paid through your online profile before you submit an appeal.
  • When the NDEB has received your appeal submission, you will receive notification of receipt by email.
  • You have seven (7) days from the date of your original submission to provide additions or changes to your submission. If your additions or changes are received more than seven (7) days after the original submission, your appeal may be deferred to the next meeting of the Appeals Committee. Additions or changes received after the Appeals Committee has reviewed the appeal will not be considered.

Step 2 – Review by the Appeals Committee

Before the Appeals Committee meets, the Committee will be provided with your appeal record which may consist of the following documents:

  • Your appeal submission
  • Report of Results for the grades under consideration
  • Typodonts with all Assessment teeth in position
  • Identification Card
  • Invigilator Notes for Participant
  • Time Delay forms
  • Any photographs taken during the evaluation of your typodonts. Note, there is no requirement to take photographs during the evaluation

If you have appealed a change of grade for

  • Infection Control, the Infection Control Grading Form will be included.
  • Record of Procedure, the Record of Procedure Grading Checklist will be included.
  • Dental dam, the Dental Dam Requirement Grading Form will be included.

Appeal submissions are reviewed anonymously. Personal information such as name, gender, or country of origin will be removed.

A three-member Panel of the Appeals Committee will review the appeal record, verify if the work submitted was graded in accordance with the grading criteria for the assessment, and determine if any of the grades under consideration should be changed to a higher grade.

The Panel may use resources when considering your appeal, including but not limited to NDEB correspondence, notifications, protocols, policies, typodont viewing forms, etc.

The Appeals Committee will not take health issues or unanticipated extenuating circumstances beyond your control, such as medical or equipment issues, into consideration when reviewing your appeal submission. These are considered compassionate appeals and should be submitted according to the By-laws regarding compassionate appeals.

Step 3 – Results of the Appeal

The Panel will provide a Report of the Appeals Panel to NDEB staff. The report will then be circulated to you by email. Any grade changes will be updated and accessible in the “Results” section of your online profile.