The NDEB is continually monitoring the situation regarding COVID-19 (coronavirus) and implementing strategies to protect examinees and staff. This section has been designed to answer questions you may have regarding NDEB activities impacted by the pandemic. We will continue to update this section as new information is made available.



Does the NDEB have any regulations regarding quarantine or self isolation?

There is currently a requirement for all individuals entering Canada to quarantine for 14 days. Some provinces and territories may also have a 14 day quarantine period for those arriving from other parts of Canada. While exemptions to mandatory quarantine requirements may be available under certain circumstances, the NDEB will not accept any exemption and  individuals who have not completed the 14 day quarantine will not be permitted to take an NDEB examination.

You may be asked to present evidence that you have completed the 14 day quarantine when you register for the examination. Evidence can be:

  1. a boarding pass or itinerary for travel by plane or train.
  2. hotel booking confirmation or receipt for individuals who travelled by car.
  3. a letter from a member of the household in which you are staying confirming your date of arrival, address, and contact information

Will I have to wear a mask when taking an NDEB examination?

All examinees will be required to wear a mask when taking an NDEB examinations. The Public Health Agency of Canada and Ontario Public Health have developed resources regarding the proper use of masks and other PPE. You can find links to this information under Reference Material and Resources.

What if the COVID-19 situation changes in Canada? 

The NDEB will take the necessary steps to administer its examinations as scheduled; however, the uncertainty surrounding the COVID-19 pandemic across the country may result in the need to cancel or reschedule examinations. 

Will I get a refund of fees if my examination is cancelled?

If the NDEB needs to cancel an examination, you will be credited the registration fee. The fee will remain in your account and can be applied towards a future examination.

Will you offer exams in other centres for those unable to travel to Canada or across borders?

With the potential for travel restrictions to remain in place for several months, the NDEB is considering all possibilities to administer examinations while adhering to public health regulations and considering the health and safety of examinees and staff.

Will people who were registered for exams that are cancelled receive priority registration for new sessions?

NDEB registration has always been on a first come first served basis; however, this is an unprecedent situation. When the NDEB is able to resume regular operations, it will examine all possible options for registration and make the most appropriate decisions based on operational requirements and with the needs of the examinees in mind.

Who makes the decision about running the exams?

The NDEB will take the necessary steps to administer its examinations; however, the uncertainty surrounding the COVID-19 pandemic across the country may result in the need to change and/or cancel examinations. All decisions regarding the administration of the examinations will be made by the NDEB following the requirements for physical distancing and other rules and guidelines established public health authorities and governments.


Why was the December 2020 ACS cancelled?

The safety of all those involved in the NDEB examination process: participants, staff, and examiners, is a priority for the NDEB. In the last few weeks, the NDEB has watched the number of positive COVID-19 cases rise across the country and has seen provinces introduce new measures to help slow the spread of the coronavirus. The ongoing uncertainty surrounding the pandemic coupled with travel restrictions and the availability of facilities to host the examination has made it evident that we cannot offer the ACS this December.

When will the next ACS open for registration?

The ACS will not open for registration to anyone who had not reserved a spot in the December 2020 ACS session until everyone whose examination was cancelled has an opportunity register.

Why has the NDEB continued to run other examinations but not the ACS?

The format of the ACS, a skills examination on simulated patients, requires the use of the Canadian Faculties of Dentistry dental clinics to administer. At this time, these are the only locations were the ACS can be held and there are only 10 of these facilities in Canada. It has become evident to the NDEB that the availability of space, physical distancing, travel restrictions and staff availability will prevent it from administering the ACS in December. Unlike other NDEB examinations, the ACS cannot be transitioned to electronic delivery, or spread out at other locations.

Will you keep the fees paid for the ACS and apply them to the next session?

Everyone who paid the 2020 ACS registration fee will receive a refund. Refund will be issued by cheque and sent by regular mail. You can expect this process to take between 2-4 weeks. 

Can the NDEB establish other ACS sessions?

The NDEB requires the use of the Canadian Faculty of Dentistry dental clinics to administer the ACS. It was determined that there were limited times in the year when the Faculties could accommodate the NDEB without disruption to their students. Additionally, the NDEB does not currently have the operational capacity to deliver more than two ACS examinations in one year. Therefore, no additional sessions can be established.

My registration for the December 2020 ACS was cancelled, will I be guaranteed a place in the June 2021?

The continued uncertainty surrounding the COVID-19 pandemic means that we are unable to guarantee that each centre will run an ACS in June 2021, or that there will be enough seats to accommodate all those who were expecting to take the ACS in December 2020. The NDEB is working diligently to offer examinations and will continue to keep participants informed of decisions that will impact their registration.

Are appeals for the December 2019 ACS now being accepted?

Yes, you can submit an appeal of your December 2019 ACS through the online submission form. The deadline for submission is November 15, 2020.

When will my ACS appeal be heard?

The NDEB is following the recommendations from Public Health and the Government of Canada to increase social distancing and avoid unnecessary outings and travel. Consequently, meetings of the Appeals Committee have been postponed until the recommendations indicate it is safe to resume travel and gatherings of larger groups. The NDEB will notify examinees who have submitted their appeal of the date of the hearings when they are available.


What do I do if my University can’t send the required documents because they are closed?

If your educational institution is closed, you will be required to wait until it can send the necessary documents for approval. This situation does not allow you to use the alternative document submission process, and the NDEB will not process applications without the required documents.

How long will it take to have my documents reviewed?

The document review process has multiple stages. When all your documents are received by the NDEB, an initial screening of the basic criteria is done. If, during this process, it is determined something is missing or submitted in incorrectly, the applicant receives an email. The documents then go in queue for a comprehensive review. This is done in two stages. After the second review you will receive an email indicating your application is approved, or that it cannot yet be approved and outline the steps you need to take to complete the application. The length of time it takes for an application to be approved varies and can depend on many factors including if it is considered a precedent file (new school, program, or official, or documentation that differs from what is typically received) and if documents were submitted according to the criteria outlined in the Required Documents.


Will certification be delayed?

Individuals who pass the Written Examination and OSCE in March and are expected to graduate in June may see delays in receiving certification if the university cannot provide proof of graduation to our office. Additionally, NDEB is not able to generate physical certificates until our employees return to their regular work environment. We ask for your patience and flexibility regarding certification. The Dental Regulatory Authorities can access certification information from our online register if required.