The NDEB is continually monitoring the situation regarding COVID-19 (coronavirus) and implementing strategies to protect examinees and staff. This section has been designed to answer questions you may have regarding NDEB activities impacted by the pandemic. We will continue to update this section as new information is made available.

FAQs

Is my examination going to be cancelled?

The NDEB has made the decision to cancel the March Assessment of Clinical Judgement, the May Assessment of Clinical Judgement, and the May Written Examination and OSCE.

The NDEB will continue to monitor developments regarding COVID-19 and the ability for our third-party providers to host examinations. If a decision is made to cancel an examination, registered examinees will be notified directly, and a general notice will be posted on our website.

Will I get a refund of fees if my examination is cancelled?

If the NDEB needs to cancel an examination, you will be credited the registration fee. The fee will remain in your account and can be applied towards a future examination.

When will the examinations be rescheduled?

Currently, we are not able to provide new examination dates. The NDEB is monitoring developments regarding COVID-19 closely and intends to reschedule cancelled examinations when it is determined safe to do so, and when our third-party providers are able to host our examinations.

How do I withdraw from an examination that is not cancelled?

If you want to withdraw from an examination you must send an email to info@ndeb-bned.ca indicating from what examination you are withdrawing. At this time, withdrawal from examinations through the end of June and will subject to a withdrawal fee of 25% up to the day prior to the examination. This is different than our regular withdrawal fees and is to allow for individuals to decide they are not comfortable travelling to an examination centre based on the current pandemic situation.

Why can’t I submit my Equivalency Process Application?

The NDEB is following the recommendations from public health authorities and the Government of Canada to maintain physical distancing. Consequently, our staff will be working remotely until further notice. Documents that have already been received by our office will continue through the credential verification process during this period.

What do I do if my University can’t send the required documents because they are closed?

If your education institution is closed, you will be required to wait until it can send the necessary documents for approval. This situation does not allow you to use the alternative document submission process, and the NDEB will not process applications without the required documents.

How long will it take to have my documents reviewed?

The document review process has multiple stages. When all your documents are received by the NDEB, an initial screening of the basic criteria is done. If, during this process, it is determined something is missing or submitted in incorrectly, the applicant receives an email. The documents then go in queue for a comprehensive review. This is done in two stages. After the second review you will receive an email indicating your application is approved, or that it cannot yet be approved and outline the steps you need to take to complete the application. The length of time it takes for an application to be approved varies and can depend on many factors including if it is considered a precedent file (new school, program, or official, or documentation that differs from what is typically received) and if documents were submitted according to the criteria outlined in the Required Documents.

Do I have to send my original diploma?

The NDEB requires that you send your original diploma NOT a copy. We understand that there may be some hesitation to send your original document; however, the verification process cannot be completed without it. We will return your original diploma to you by registered mail when your application is approved. If you prefer original documents returned by courier, a prepaid waybill from a Canadian courier company must be submitted with the documentation. No prepaid waybills will be accepted after submission.

When will the February AFK results be released?

Results of the February Assessment of Fundamental Knowledge (AFK) are expected to be released the week of March 23. A notice will be posted in the news section of the NDEB website and on Facebook when results are available.

When will registration for the August AFK re-open?

Registration for the August Assessment of Fundamental Knowledge (AFK) is suspended until the NDEB can be confident that restrictions regarding public gatherings are lifted, and our third-party providers will be open to host the administration. We are monitoring developments regarding COVID-19 daily and will use our website and Facebook page to communicate updates.

When will the March results be released?

Results of the March Written Examination and OSCE are expected to be slightly delayed. Currently, we expect to release results in late April. If there are additional delays, we will communicate with examinees directly via email.

Will certification be delayed?

Individuals who pass the Written Examination and OSCE in March and are expected to graduate in June may see delays in receiving certification if the university cannot provide proof of graduation to our office. Additionally, NDEB is not able to generate physical certificates until our employees return to their regular work environment. We ask for your patience and flexibility regarding certification. The Dental Regulatory Authorities can access certification information from our online register if required.

Will the timeline to submit appeals for the ACS be extended?

With the suspension of typodont viewings, we are investigating extending the timeline to submit appeals for the Assessment of Clinical Skills (ACS). We will continue to monitor and follow the recommendations of Public Health and the Government of Canada and determine new submission timeframes when we know when typodont viewings can resume.

When will my ACS appeal be heard?

The NDEB is following the recommendations from Public Health and the Government of Canada to increase social distancing and avoid unnecessary outings and travel. Consequently, meetings of the Appeals Committee have been postponed until the recommendations indicate it is safe to resume travel and gatherings of larger groups. The NDEB will notify examinees who have submitted their appeal of the date of the hearings when they are available.

Is the June 2020 Assessment of Clinical Skills (ACS) cancelled?

The June 2020 ACS has been cancelled. Anyone registered for the ACS will receive notification about next steps from our office through their online portal.

Will people who were registered for exams that are cancelled receive priority registration for new sessions?

NDEB registration has always been on a first come first served basis; however, this is an unprecedent situation. When the NDEB is able to resume regular operations, it will examine all possible options for registration and make the most appropriate decisions based on operational requirements and with the needs of the examinees in mind.